Help Centre
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Getting Started
What Orion is and what is available today.
4 questions →
Merchant Approval
Who can apply, what happens after you apply, and who decides.
11 questions →
Payments
What customers see and how payments are confirmed.
9 questions →
Fees
How pricing will work.
4 questions →
Settlement
When and how merchants are paid.
4 questions →
Stablecoins
USDC, networks and blockchain-specific risks.
10 questions →
Refunds & Disputes
Refunds, chargebacks and evidence.
6 questions →
Security & Privacy
Your data and how it is protected.
8 questions →
Integrations
API, webhooks and store integrations.
5 questions →
Account Management
Suspension, appeals and closing an account.
4 questions →
Partners
Working with Orion as a partner.
1 questions →
Guides
Getting started with the Orion sandbox
What Orion is, what is available, and how to explore it.
Merchant onboarding and approval
The ten onboarding steps and what happens after you submit.
Checkout and payment states
What customers see, payment statuses, and when to fulfil.
Stablecoin payments and settlement
How USDC payments are quoted and verified, and the risks involved.
Refunds and disputes
How refunds are requested and completed, and how to respond to disputes.
Settlement and reconciliation
How settlements are reported and matched.
Integrations and webhooks
API keys, signatures, retries and idempotency.
Security and privacy
What Orion collects, who sees it, and how it is protected.
Account management
Team roles, suspension, appeals and closure.
Regulatory status
What has and has not been established.
How fees will work
Fee categories and what is not decided.