Merchant onboarding and approval

The ten steps

1. Business identity — legal name, trading name, entity type, registration, addresses, website.
2. Authorized representative — who is applying and confirmation of authority.
3. Ownership — owners and controlling persons, per the selected provider's requirements.
4. Business activities — your actual products, countries, sales channels, subscriptions, fulfilment, third-party sellers.
5. Processing profile — volumes, average and maximum ticket, currencies, history.
6. Website readiness — contact details, product descriptions, pricing, shipping, cancellation, refund, privacy and terms pages.
7. Settlement preference — bank or wallet. Account details are added later, separately.
8. Documents — the sandbox accepts fictional samples only.
9. Agreements — review drafts with version numbers.
10. Review and submit — check everything and submit.

You can save and return at any time.

After you submit

• Submitted → Internal Review. Orion works through checklists covering business verification, ownership, website, product catalogue, fulfilment, refund policies, processing history, limits and provider requirements. Automated risk flags explain why they were raised; people decide.
• Information Required. If Orion needs more, you will see a request in the portal. Updating and resubmitting records a new version.
• Ready for Provider Submission → Submitted to Provider → Provider Review. The provider reviews and decides.
• Approved, Conditionally Approved or Declined. Orion's status is shown separately from the provider's.

Important

• Submission is not approval, and approval is never guaranteed.
• Each merchant, website and product category is approved on its own; nothing is inherited.
• Previous declines must be disclosed.