Frequently asked questions
Plain-language answers that match what Orion actually does today. Where something is not decided, we say so.
4 questions
When do merchants receive settlement?
[Settlement timing depends on provider]. The provider sets the schedule. The portal shows each settlement as the provider reports it, including expected and completed dates.
Are reserves required?
[Reserve policy not determined]. A reserve can apply only if the provider's terms and your merchant agreement authorize it, with the amount, reason and review date stated.
What causes settlement delays?
Common causes are provider review of unusual activity, bank holidays, a destination that is not yet verified, a recent destination change under review, or a mismatch found during reconciliation.
How do I reconcile transactions?
Each settlement lists the payments it includes, with gross, fees, adjustments and net. Export payments to CSV and match by payment ID and settlement ID. Orion also runs a reconciliation job that flags unsettled payments and mismatched totals.