Frequently asked questions
Plain-language answers that match what Orion actually does today. Where something is not decided, we say so.
4 questions
Why might an account be suspended?
To comply with law or a provider instruction, or when there is reasonable suspicion of fraud, prohibited activity, misdescription or a security compromise. Where lawful, Orion explains why and how to respond.
How do appeals work?
Ask for a review through a support case or the complaints process and include any new information. A different reviewer considers it. Provider decisions can only be changed by the provider.
How do I close an account?
Open a support case. Orion checks for pending refunds, open disputes and unsettled payments, disables integrations and offers an export of your records.
What obligations remain after closure?
Refunds and disputes can still arise for past payments within the provider's and card networks' time limits, and you remain responsible for them. Records are retained as the law requires.