Account management

Team roles

Owner, Administrator, Developer, Finance, Support and Viewer. Only owners can change settlement destinations or acknowledge agreements.

Suspension

May happen to comply with law or provider instructions, or on reasonable suspicion of fraud, prohibited activity, misdescription or compromise. Where lawful, you will be told why and how to respond.

Appeals

Use a support case or the complaints process. A different reviewer will look again.

Closure

Orion checks for pending refunds, open disputes and unsettled payments, disables integrations and offers a records export. Refund and dispute obligations for past payments continue.